Terms & Conditions

1. About Us

Pune Home Service (punehomeservice.com) is operated by Abhinav Enterprises, a registered proprietorship business. We are an independent, multi-brand home appliance repair service provider operating in Pune and Pimpri-Chinchwad, Maharashtra.

2. Services We Provide

We provide doorstep home appliance repair services in Pune for:

• Washing Machines (all brands and models)
• Refrigerators and Freezers
• Air Conditioners (split, window, cassette)
• Microwave Ovens (solo, grill, convection)
• Dishwashers
• LED/LCD Televisions
• Dryers
• Other home appliances (on request)

Services are delivered through our network of trained local technicians in Pune.

3. Booking & Appointments

• Bookings can be made via phone call, WhatsApp, or our online booking form
• We will confirm your appointment within 30 minutes of your booking request
• Same-day service is available subject to slot availability and technician availability in your area
• We aim to provide technician dispatch within 2–4 hours, but this is not guaranteed and may vary based on location and demand
• We reserve the right to reschedule if a technician is unavailable in your area

4. Visiting Fee & Pricing

• A visiting fee of ₹199–₹299 is charged at the time of the technician's visit
• This visiting fee is adjusted against the final repair cost if you proceed with the repair
• The visiting fee is applicable even if you choose not to proceed with the repair after inspection
• A full repair estimate will be shared with you before any repair work begins
• You have the right to decline the repair after inspection — you only pay the visiting fee
• Final prices may vary based on the nature of the fault, spare parts required, and labour involved
• All prices are inclusive of GST where applicable

5. Spare Parts

• We use quality-compatible spare parts for all repairs
• We do not use parts directly sourced from original appliance manufacturers
• If you require OEM (Original Equipment Manufacturer) parts specifically, additional cost and lead time may apply
• All parts used are tested for compatibility and quality before installation

6. Warranty on Repairs

• All repairs carry a warranty of 30 to 90 days depending on the type of service performed and parts replaced
• The specific warranty period will be communicated to you at the time of service
• Warranty covers the same fault recurring due to workmanship or part failure
• Warranty does not cover: new faults unrelated to the original repair, physical damage after repair, misuse, power surges, or repairs attempted by others
• To claim warranty service, contact us with your original service details

7. Customer Responsibilities

• Ensure someone (18 years or older) is present at the property during the technician's visit
• Provide accurate information about the appliance and the fault
• Ensure the appliance is accessible for the technician
• Do not attempt to repair the appliance yourself between booking and the technician's visit

8. Limitation of Liability

Pune Home Service and Abhinav Enterprises shall not be liable for:

• Pre-existing damage or faults not reported before service
• Consequential losses arising from appliance downtime
• Damage caused by power fluctuations or external factors beyond our control
• Loss of food, data, or other contents due to appliance failure

Our maximum liability for any claim is limited to the service fee paid for that specific repair.

9. Cancellation

Please refer to our Cancellation Policy for full details on cancellations and refunds.

10. Intellectual Property

All content on punehomeservice.com — including text, design, and layout — is the property of Abhinav Enterprises. All brand names, logos, and trademarks mentioned belong to their respective owners and are used only for descriptive purposes to indicate appliance types we service.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Prayagraj, Uttar Pradesh.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website or services after any changes constitutes acceptance of the new terms.

13. Contact