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Privacy Policy

Last updated: April 2024

Pune Home Service ("we," "us," or "our"), operated by Abhinav Enterprises, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website punehomeservice.com or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and home address when you book a service or contact us.
• Service Information: Appliance type, brand, model, and issue description provided during booking.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected automatically.
• Communication Data: Records of calls, WhatsApp messages, and emails exchanged with us.

How We Use Your Information

Customer data is collected only for service purposes. Specifically, we use your information to:

• Process and fulfill your service booking requests
• Dispatch technicians to your location
• Communicate service updates, estimates, and confirmations
• Provide post-service warranty support
• Improve our services and customer experience
• Send service reminders (only with your consent)

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorized personnel only.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Our assigned technicians (name, address, phone number) for service fulfillment
• Legal authorities if required by law

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features may not function properly without them.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of promotional communications

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Phone: +91 8840540311
Email: abhinavsingh770492@gmail.com
Managed by: Abhinav Enterprises, Pune, Maharashtra, India