Privacy Policy

1. Who We Are

This Privacy Policy applies to Pune Home Service (website: punehomeservice.com), operated by Abhinav Enterprises, a registered proprietorship business.

Business Details:

• Company Name: Abhinav Enterprises
• Proprietor: Nitish Singh
• GST Number: 09NFWPS3228L1Z7
• UDYAM Registration: UDYAM-UP-03-0067276
• Registered Office: Lohagra, Bara, Prayagraj, Uttar Pradesh – 212107
• Service Area: Pune & Pimpri-Chinchwad, Maharashtra
• Contact Email: abhinaventerprisesservice@gmail.com
• Contact Phone: +91 8840540311

2. What Information We Collect

When you use our website or contact us, we may collect the following information:

• Name: To address you and confirm your booking
• Phone Number: To call/WhatsApp you for appointment confirmation and follow-up
• Area/Address: To dispatch a technician to your location in Pune
• Appliance Type & Issue Description: To send the right technician with the right tools and spare parts
• Device & Browsing Data: Browser type, IP address, pages visited — collected automatically via standard web server logs for security and analytics only

We do not collect sensitive data such as payment card details, Aadhaar numbers, banking information, or passwords through this website.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To confirm and schedule your appliance repair appointment
• To contact you via phone or WhatsApp regarding your booking
• To dispatch a trained technician to your provided address in Pune
• To send post-service follow-up and warranty-related communications
• To improve our service quality and website experience

4. Data Sharing — We Do NOT Sell Your Data

We do not sell, rent, trade, or share your personal information with any third party for commercial or marketing purposes.

Your data may be shared only in the following limited circumstances:

• With our technicians: Only your name, phone, and address are shared with the assigned technician to complete your service request
• Legal compliance: If required by law, court order, or government authority
• Business continuity: If our business is transferred or merged, your data will be protected under the same terms

5. Cookies & Tracking

Our website may use basic cookies for analytics (e.g. Google Analytics) to understand how visitors use our site. These cookies do not contain personal identification information.

You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to contact us or book a service.

We may use Google Ads conversion tracking to measure the effectiveness of our advertising. This tracking is anonymous and does not identify you personally.

6. Data Retention

We retain your personal information for a maximum of 2 years from your last interaction with us, or as required by applicable Indian law. After this period, your data is securely deleted.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time by calling or WhatsApp-ing us

To exercise any of these rights, contact us at: abhinaventerprisesservice@gmail.com or call +91 8840540311.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

9. Third-Party Links

Our website may contain links to WhatsApp and Google Maps. These third-party services have their own privacy policies and we are not responsible for their practices. We encourage you to review their policies.

10. Children's Privacy

Our services and website are intended for adults (18 years and above). We do not knowingly collect personal information from children under 18. If you believe a child has submitted information to us, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: